Updated: March 19, 2020
As we continue to closely monitor the developments surrounding Coronavirus (COVID-19), we are committed to do whatever is needed to safeguard the health and safety of our customers, partners and team members.
New Health & Safety Measures
After input from our employees and customers regarding ways to limit the direct exposure of Coronavirus, we are changing our work order submission process to not require physical customer signatures.
The ability to email work order summaries for confirmation and billing purposes has previously been an option. For the time being, we will use it as the default to reduce the exchange of mobile devices and writing instruments. This change will help limit employee and customer touchpoints, reducing the opportunity to spread the virus
Committed to Our Customers
Our LiftOne support team continues to remain well-positioned to meet your needs. Our employees and field technicians are following the safety precautions outlined by the CDC as well as any customer-specific health and safety requirements you require while at your locations.
We encourage your feedback during this time. You may contact us at healthandsafety@liftone.net with suggestions or specific on-site instructions you wish us to follow when dispatched to your locations.
As your trusted partner, it is our pledge to do all we can to ensure both your business success and your well-being.
Posted: March 16, 2020
Dear Trusted Partner,
Like you, we continue to closely monitor the developments surrounding Coronavirus (COVID-19) as we are committed to doing whatever is needed to safeguard the health and safety of our customers, partners and team members. As information first began to emerge, we immediately implemented enhanced measures to protect our trusted partners while doing so in a way that would not adversely impact our ability to serve you.
Safety Measures
We have taken steps in accordance with guidelines recommended by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies. These include:
- Limiting direct exposure for our employees and communities as much as possible including restrictions on non-eessential travel, postponement of large events and enacting social distancing practices
- Deploying deep cleaning with CDC approved disinfectants to protect our facilities and mobile service vehicles as well as the products we deliver
- Placing hand sanitizing stations throughout our offices and wearing gloves when loading and unloading machines
- Asking employees to stay home if experiencing symptoms or having returned from higher risk areas or events
Customer Support
Our LiftOne support team remains well-positioned to meet your needs. Our business and communication systems are designed for remote management as most of our employees are field-based even in normal circumstances. In addition, we are conducting daily assessments to ensure we are deploying technicians and equipment to the areas they are most needed as circumstances change. Our field technicians will follow the safety precautions outlined by the CDC as well as any customer-specific health and safety requirements you require while at your locations.
Community Engagement
For over 95 years, we have been guided by a singular purpose from our founder to be a "Trusted Partner in your Success." Now, more than ever, we are committed to the health and safety of our customers, our employees and their respective families. And we are proud to do so while doing our part to ensure your organizations can deliver on your promises, as we deliver on ours.
We recognize this is a fluid and dynamic situation and we will continue to monitor developments as they occur and adjust accordingly. As we strive to always improve, we encourage your feedback during this time. You may contact us at HealthandSafety@liftone.net with suggestions.
As your trusted partner, it is our pledge to do all we can to ensure both your business success and your well-being.
Thank you,
Mark Drummond
President
